Refunds and Returns Policy
Refunds and Returns Policy
Effective Date: May 11, 2024
1. Introduction
At OOiVU ("we", "us", or "our"), we strive to ensure your satisfaction with our SAAS products for MSME accommodation providers. If you are not completely satisfied with your purchase, we offer a comprehensive refunds and returns policy to make the process as smooth and convenient as possible.
2. Eligibility
To be eligible for a refund or return, please note the following conditions:
- You must have purchased the SAAS product directly from our website www.ooivu.com.
- The request for a refund or return must be made within [number] days of the purchase date.
- The SAAS product must be unused, in its original packaging, and in the same condition as when you received it.
3. Refunds
If you are not satisfied with your purchase and meet the eligibility criteria, you may request a refund. To initiate a refund, please contact our customer support team at mail.ooivu@gmail.com within the specified timeframe. Once your request is approved, we will process the refund to your original method of payment within [number] business days.
Please note that any fees or costs associated with processing the refund, such as transaction fees, may be deducted from the refund amount.
4. Returns
If you wish to return the SAAS product for any reason other than dissatisfaction, please contact our customer support team at mail.ooivu@gmail.com within the specified timeframe to initiate the return process. Once your return request is approved, you will be provided with instructions on how to return the product.
Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product meets the criteria, we will process the return and issue a refund or store credit, depending on your preference.
5. Contact Information
If you have any questions, concerns, or feedback regarding our refunds and returns policy, please contact our customer support team at:
OOiVU
No 218, Brown Road,
Jaffna, Sri Lanka
Email: mail.ooivu@gmail.com
Our customer support team is available to assist you with any inquiries or assistance you may need regarding refunds and returns.
By using our website or purchasing our SAAS products, you agree to be bound by the terms of this refunds and returns policy. We reserve the right to update or modify this policy at any time, so we encourage you to review it periodically for any changes.